Shipping Policy
How, when and where we ship your order, what it costs, and what to do if something goes wrong on the way.
At a glance
- Where
- The contiguous United States and Washington, D.C.
- Cost
- Free on orders of $75 or more; $4.99 flat rate below $75
- Cutoff
- Order by 12:00 PM Eastern, Monday to Friday, for same-day processing
- Delivery
- Most orders arrive within 4 to 10 business days
- Tracking
- Included with every order
1. Where we ship
We ship to street addresses in the 48 contiguous states and Washington, D.C.
| Destination | Available |
|---|---|
| Contiguous United States (lower 48) | Yes |
| Washington, D.C. | Yes |
| Alaska and Hawaii | No |
| PO boxes and APO, FPO or DPO addresses | No |
| U.S. territories and international addresses | No |
If an order is placed to an address we can’t serve, we’ll contact you to update it or cancel the order with a full refund.
2. Shipping cost
| Order subtotal | Shipping |
|---|---|
| $75.00 or more | Free |
| Under $75.00 | $4.99 flat rate |
The shipping charge is shown at checkout before you pay. Shipping is calculated per order, not per item.
3. Order cutoff and processing
Cutoff orders placed before 12:00 PM (noon) Eastern Time, Monday to Friday, start processing the same business day.
After cutoff orders placed after noon, on a weekend or on a U.S. federal holiday start processing the next business day.
Handling we inspect, pack and hand your order to the carrier within 1 to 3 business days.
Business days are Monday to Friday, excluding U.S. federal holidays.
4. Delivery times
Once your order ships, delivery usually takes 3 to 7 business days, depending on your location and the carrier’s network. Counting handling and transit, most orders arrive within 4 to 10 business days of being placed.
Delivery estimates are not guarantees. Weather, carrier volume and other events outside our control can cause delays. If your order is running late, email us and we’ll follow up with the carrier.
5. Tracking your order
When your order ships, we email you a tracking number and a link to follow the shipment. If your order ships in more than one package, you’ll receive a tracking number for each.
If you haven’t received a shipping confirmation within 3 business days of placing your order, check your spam folder, then contact us at support@homebackupco.com.
6. Large and heavy items
Many backup power products are heavy. Home batteries, power stations and inverters can weigh from 20 lb to well over 100 lb. Please plan to have help available to move them, and check the product page for weight and dimensions where listed.
Lithium batteries are regulated as hazardous materials in transport, so they ship by ground service in packaging that meets carrier requirements.
7. California restrictions
Some gas and dual-fuel generators are not approved by the California Air Resources Board (CARB) and can’t be sold or shipped to California addresses. This is stated on the product page of every affected item. If one of these items is ordered for delivery to California, we’ll cancel that item and refund it in full.
8. Shipping address accuracy
Please check your shipping address carefully before placing your order. To change an address, email us as soon as possible; we can update it only before the order ships.
If a package is returned to us because the address was incorrect or incomplete, or the delivery was refused, we’ll refund the order once it’s back with us. Shipping costs you paid are not refunded in that case.
9. Damaged, missing or lost packages
Please inspect your delivery when it arrives. If a box is visibly damaged, take photos before opening it if you can.
- Damaged in transit or missing items: email us within 7 days of delivery with your order number and photos of the packaging and the product. We’ll arrange a replacement or refund at no cost to you.
- Marked delivered but not received: check with neighbors and around your property, then email us within 7 days. We’ll open a claim with the carrier and keep you updated.
- Lost in transit: if tracking hasn’t updated for 7 business days, contact us and we’ll investigate with the carrier and send a replacement or refund if the package is lost.
Never use a battery or power station that arrives swollen, leaking, punctured or hot. Keep it away from flammable materials and contact us right away.
10. Questions about shipping
Email support@homebackupco.com with your order number and we’ll help. We answer Monday to Friday.