Contact us
Questions about an order, a product or what size you need? We’re here to help.
Email us
The fastest way to reach us. A real person reads and answers every message, Monday to Friday.
support@homebackupco.com Write to usHelp us help you faster
- Your order number, if you have one
- The product name or model
- What you’d like help with
- Photos or a short video for damage, returns or warranty issues
Company details
- Trading as
- Home Backup Co
- Legal name
- homebackupco LLC
- Mailing address
- 38918 37 1/2 St, Paw Paw, MI 49079, United States
- support@homebackupco.com
- Support hours
- Monday to Friday
- Website
- homebackupco.com
Please don’t send returns to this address. Use the prepaid return label included in your package, or email us for a new one.
Need help choosing?
Tell us which appliances you need to keep running, whether you have a well pump, sump pump or central air, if you plan to add solar, and your budget. We’ll reply with options and explain the trade-offs, with no obligation to buy.
Want a quick estimate first? Use the backup panel on our homepage.