Frequently asked questions

No. You can check out as a guest. Creating an account lets you track orders and save addresses.

The payment methods available are shown at checkout. Payments are processed securely by our payment processor, and we never store your full card number.

Yes. You’ll receive an email confirming your order right after you place it, and another with tracking when it ships.

Yes, free of charge, until it ships. Email us with your order number as soon as possible. Once an order has shipped, you can return it under our Returns & Refunds Policy.

Yes. All prices are in U.S. dollars, and the total, including shipping, is shown at checkout before you pay.

Yes. Every product we sell is new, in its original packaging.

To street addresses in the 48 contiguous states and Washington, D.C. We don’t ship to Alaska, Hawaii, PO boxes, APO/FPO addresses, U.S. territories or outside the United States.

Shipping is free on orders of $75 or more. Orders under $75 ship for a $4.99 flat rate.

Orders placed before 12:00 PM Eastern, Monday to Friday, start processing the same business day. We prepare and hand orders to the carrier within 1 to 3 business days.

Delivery usually takes 3 to 7 business days after shipping. Most orders arrive within 4 to 10 business days of being placed.

Yes. We email you a tracking number and link as soon as your order ships.

Some gas and dual-fuel generators aren’t CARB-approved and can’t be shipped to California. This is clearly stated on each affected product page.

Take photos of the box and product and email us within 7 days of delivery. We’ll send a replacement or refund at no cost to you. Never use a battery that arrives swollen, leaking or hot.

You can return any item within 30 days of receiving it, whether it’s defective or you changed your mind. Items must be unused and in new condition. Full details are in our Returns & Refunds Policy.

No. A free prepaid return label is included in your package, and there’s no restocking fee.

Within 10 days of receiving your return, we refund your original payment method. Your bank may take a few extra business days to show it.

We don’t do direct exchanges. Return the original for a refund and place a new order; your new order ships right away.

Every product comes with its manufacturer’s full warranty, passed on to you. Terms range from 1 year to 12 years depending on the product, and the exact term is listed in the Warranty section of each product page. See our Warranty page for every brand.

Email us your order number, the serial number, a description of the problem and a photo or video. We’ll send your proof of purchase and the manufacturer’s instructions, or open the claim with the manufacturer for you.

Return it to us under our Returns & Refunds Policy. For defective items we send a replacement or a full refund, including any shipping you paid.

Two numbers matter. Watts (W) is how much power the product can deliver at once, so it must cover everything running together. Watt-hours (Wh) is how much energy it stores, which sets how long it lasts. Try the backup panel on our homepage to total your appliances in seconds.

Appliances with motors, such as fridges, pumps and air conditioners, briefly draw two to three times their running power when they start. A power station or inverter needs enough surge capacity for that moment.

Divide the battery’s usable watt-hours by the fridge’s average draw. A typical fridge averages far less than its rated watts because the compressor cycles on and off. Our sizer estimates runtime for you, and we’re happy to help with your exact model.

A power station is a portable battery with outlets on the front; you plug appliances into it. A home backup system connects to your home’s electrical panel through a transfer switch, inlet box or smart panel, so your circuits switch to battery power automatically.

LiFePO4 (lithium iron phosphate) is a lithium battery chemistry known for long cycle life and thermal stability. It’s the chemistry used in most of the batteries and power stations we sell.

Many power stations and battery systems are expandable with extra batteries. Each product page lists its compatible expansion options.

Yes, most power stations and inverters we sell accept solar input. Check the product’s solar input wattage and voltage range, and keep your panels within those limits.

Anything connected to your home’s electrical panel, including transfer switches, inlet boxes and smart panels, must be installed by a licensed electrician and may need a permit. We don’t provide installation.

Yes. Battery power stations produce no exhaust, so they’re safe to use indoors when kept within their rated temperature range and away from heat sources.

No. Never run a gas, propane or dual-fuel generator indoors, in a garage or in any enclosed space, even with the door open. Carbon monoxide can kill. Follow the manufacturer’s placement distances.

Many people use power stations to keep devices like CPAP machines running during outages. If you depend on powered medical equipment, plan for backup to your backup and check the device’s power requirements with its manufacturer.

No. We don’t sell personal information or use it for targeted advertising. See our Privacy Policy.

Only cookies that run the cart, checkout and sign-in, plus order attribution cookies that record how you found us. The full list is in our Cookie Policy.

Email us from the address on your orders and we’ll respond within 45 days.